Magnavox 4 HD HIFI LED VR601BMX - Hook Up Guide User Manual download pdf (Page 32)

Mulberry Telephone, Internet, and TV Services

TROUBLESHOOTING

If for some reason your were not available to do the above and your

connection has been lost, there are a few things you can do to verify if the

trouble is in the house or on the telephone company’s side.

Unplug the modem from the jack and plug in a phone. Even though it is a

DSL line, there is still dial tone coming from the jack. Unplug the modem and

plug a telephone into the jack, you should have dial tone.

Bypass the surge protector. Unplug the line cord from the jack to the surge

protector and plug directly into the modem. It may also be necessary to bypass

your router using the same method. This would give you a direct connection

from the jack to the modem, and then to the computer.

After following these steps and you still do not have an internet connection,

please call our tech support number 296-9900 for further assistance, or

Mulberry Telephone Company at 296-2885.

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Magnavox 4 HD HIFI LED VR601BMX - Hook Up Guide User Manual Page 32